Terms & Conditions
The Leadership Reset™
Operated by The Growth Collective Coaching
Last updated: March 2026
1. Purpose of These Terms
These Terms and Conditions set out the operational and financial framework for working with Andrew Henry (“the Leadership Performance Partner”) through The Leadership Reset™, operated by The Growth Collective Coaching.
They sit alongside the Engagement Agreement and apply to all services and engagements delivered under this practice.
These Terms and Conditions form part of the Engagement Agreement.
2. Services Provided
The Leadership Performance Partner provides:
The 4-Week Reset Sprint
The Leadership Reset™
The Ongoing Strategic Partnership
Corporate and organisational engagements by separate arrangement
The specific engagement you are entering is confirmed in your Engagement Agreement and invoice.
3. Session Logistics
Sessions are delivered via Zoom unless otherwise agreed. Calendar invitations will be sent at least 7 days in advance of each scheduled session.
The duration and frequency of sessions are determined by the engagement selected.
You are responsible for:
Joining on time
Ensuring a stable internet connection
Attending in a private, interruption-free environment
Sessions may only be recorded with explicit prior consent from both parties, in line with the confidentiality terms of the Engagement Agreement.
You may opt out of recording at any time.
4. Payment
Payment is required in full prior to the first session unless a payment plan has been agreed in writing.
For The Ongoing Strategic Partnership, payment is due at the start of each month.
Accepted payment methods:
Stripe
PayPal
Bank transfer
Where a payment plan is agreed:
Instalments must be paid on the agreed schedule
Missed payments may result in services being paused
The outstanding balance remains due in full
All fees are in Euros unless otherwise stated in your Engagement Agreement.
All fees are exclusive of applicable taxes unless otherwise confirmed.
The investment and payment schedule for The Ongoing Strategic Partnership are confirmed individually within the Engagement Agreement.
5. Rescheduling & Cancellations
Sessions may be rescheduled with at least 24 hours’ notice. Sessions cancelled or missed with less than 24 hours’ notice are treated as used and will not be replaced or refunded.
If the Leadership Performance Partner needs to reschedule, you will be offered the next available appointment at the earliest opportunity.
6. Refund Policy
This is a high-touch, deliberately limited engagement. Once the work begins, time and attention are committed to you specifically.
For this reason, all fees are non-refundable once the engagement starts.
This includes where messaging support, resources, or onboarding has begun.
If you choose to end the engagement early, the full programme fee remains due.
The only exception is the 14-day consumer cooling-off period under EU law, which applies only where the engagement has not yet begun. See Section 11.
Any discretionary refund provisions referenced in an individual Engagement Agreement are exceptions specific to that engagement.
They do not constitute a general refund policy.
7. Commitment to the Work
You agree to:
Attend sessions on time
Engage with what is happening in your real week - your actual decisions, escalations, and calendar pressures are the material we work on
Complete agreed actions between sessions
Take responsibility for your own decisions and choices throughout
Be direct about what is and is not working as the engagement develops
The Leadership Performance Partner agrees to:
Work at the level of the problem -analytically, directly, and specifically to your environment
Uphold confidentiality in full
Bring direct challenge and genuine thinking partnership to every session
Act in accordance with ICF ethics where coaching forms part of the work
Deliver the engagement paid for with integrity
8. Intellectual Property
All materials, tools, frameworks, and resources shared during this engagement are the intellectual property of The Growth Collective Coaching, unless otherwise stated for third-party tools incorporated into the work.
Materials shared are for your personal use within this engagement only. They may not be copied, shared, published, or distributed without prior written permission
9. Confidentiality & Privacy
Confidentiality is governed by the Engagement Agreement and supported by the Privacy Policy, both of which form part of this agreement.
Nothing you share is disclosed unless:
You give explicit consent
Required by law
There is a risk of harm to you or others
Where an engagement is sponsored by a third-party organisation, the confidentiality terms of the Engagement Agreement take precedence.
The sponsoring organisation receives structural outcomes only. Session content remains confidential to the engagement.
10. Technology & Access
You are responsible for:
Maintaining working technology and a stable internet connection
Keeping Zoom and any required platforms up to date
Backing up your own notes and materials
Ensuring access to session links in advance
The Leadership Performance Partner is not responsible for technical issues on your side. Where a session is disrupted by technical failure, it may be rescheduled or moved to a phone call, at the Leadership Performance Partner’s discretion.
Any AI listening devices or recording tools active in your workspace during sessions must be disabled unless explicitly agreed in advance.
This is a confidentiality requirement, not a preference.
11. Cooling Off Period
Under EU consumer law, you have a 14-day right to withdraw from this agreement if:
The engagement has not yet started
No sessions have taken place
No support, resources, or onboarding access has been provided
Once the first session occurs - or once any form of support or access begins - the cooling-off period ends and fees become non-refundable.
If you request the engagement to begin within the cooling-off period, you expressly waive your right to withdraw once services have started.
This is consistent with the terms set out in your Engagement Agreement.
12. Ending the Engagement
Either party may end this engagement in accordance with the terms set out in the Engagement Agreement.
If the Leadership Performance Partner terminates the agreement - due to ethical concerns, boundary violations, non-payment, or fundamental misalignment - unused sessions may be refunded at the Leadership Performance Partner’s discretion.
If the client terminates early, the full programme fee remains due and no refunds are issued.
13. Liability
This engagement is not therapy, medical treatment, or crisis support. You remain fully responsible for your own decisions and actions throughout.
The Leadership Performance Partner is not liable for:
Decisions you make during or after the engagement
Business, financial, or performance outcomes
Legal, personal, or commercial consequences arising from actions taken
The Leadership Performance Partner will at all times act ethically, responsibly, and professionally within the scope of the engagement agreed.
Liability is limited to the amount paid for this engagement, except in cases of gross negligence or legal obligation.
14. Governing Law
These Terms and Conditions are governed by the laws of France and the European Union. Any disputes are subject to the exclusive jurisdiction of French and EU courts.
In the event of a dispute, both parties agree to attempt direct resolution before pursuing mediation or legal proceedings.
15. Acceptance
By signing the Engagement Agreement, making payment, or booking a session, you confirm that you have read, understood, and accept these Terms and Conditions in full.
The Leadership Reset™
Operated by The Growth Collective Coaching
188 Chemin de Behereta,
Guéthary, France 64210 | +33 6 70 92 99 33